Providing outstanding service and setting an industry standard for quality and professionalism.
Dear Mr. Brown:
It has been a pleasure to work with you and Lyle Rakers over the past several years when we have experienced a major disaster at one of our properties resulting in a major insurance claim.
In the past three years, we have worked with your firm at Villa St. Cyr Apartments, Jefferson Townhomes and Gateway Accessible Housing III all due to building fires resulting in significant damage to our buildings. Lyle Rakers who worked with our claims adjuster did a superb job and was very detail oriented to ensure we received the very best outcome available. Your various trade crews who performed the restoration work were professional and timely in their work. On several occasions, I personally inspected the work in progress and never had any complaints. I also appreciated the weekly e-mail updates as to the status of the work.
In summary United Services provided us with a turnkey project which allowed our site managers to focus on property management instead ofproject management. I highly recommend your firm on any large scale restoration project.
Gregory T. Smart, CPM
Executive Vice President & General Manager
Professional Equities, Inc.
Since 2010 it has been a pleasure for me and my company, The Smith Management Group, to work with you and United Services Disaster Restoration when we have experienced damage to one of the many properties we manage.
During this time we have had to call your company for board-ups, water damage mitigation and drying, cleanup, demolition, structural repairs and general contracting services after suffering damages from storms, fire, and water losses. They have been responsive to our emergency needs and then in working with the insurance carriers, going over details in the repair estimate to ensure that our properties would receive a fair settlement and all necessary repairs would be made. You, along with operations manager Jim Rable and your estimators, Lyle Rakers and Greg McDole, have been thoroughly professional and helpful to me, my managers and our residents.
In summary United Services has been a valuable resource to our company and we would recommend your services on any disaster restoration project.
President and CEO
The Smith Management Group
The purpose of this letter is to thank you and United Services for the exceptional services your company provided to repair and correct the damage to our villas resulting from the storm of April 2011.
As you recall the storm caused approximately $270,000.00 damage to our 21 villas. This included replacing roofs, gutters, outdoor lighting fixtures, siding, along with several overhead garage doors. The work involved several different degrees of expertise and complexity.
The Wake Forest Board was impressed with your company’s promptness and quality of work. Also we appreciated all the coordination and communication work you handled with the insurance company. Furthermore it was a genuine pleasure to work with you and your team.
United Services provided us with timely communication, professional craftsmen, and exhibited a true sense of urgency to solve our problems. Based on your performance here at Wake Forest, we would recommend United Services as a real problem solver for individuals with similar issues.
On behalf of the Wake Forest Board, Thank you!
Golf Villas of Wake Forest at Winghaven
Thank you for your total cooperation and good work at 301 Sunward. Your promptness and communication were much appreciated. I was never guessing as to what would be happening. Furthermore, you were very clear as to exactly what your company would do and the cost. Your willingness to adjust the pricing when the task changed was refreshing due to past experience with contractors. I learned quickly that you were on my side and did not allow the tenant to interfere with the process. Overall, the entire process was smooth, efficient and finished! Thank you for making the process painless.
Travelers Insurance Customer